Return & Refund Policy

Last Updated: July 2026

Thank you for shopping at Pawlivstore.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received damaged).
• Personalized or custom-made items.
• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

If the return is due to our error (wrong or defective item), we will cover the return shipping costs.

If the return is for any other reason, the customer may be responsible for return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact us using the email address listed on our Contact Us page.